Shipping policy

Thank you for shopping at RKPS Agencies (Footwears)! We want to make sure your favorite clogs, sliders, and flip-flops reach your doorstep swiftly and securely. Below are the terms and conditions that constitute our customer-friendly Shipping Policy.
1. Shipping Costs
  • SHIPPING is free for most of the products across India.
  • Any premium express delivery choices or cash-on-delivery (COD) processing fees, if applicable, will be clearly computed and displayed on the checkout screen prior to payment completion.
2. Processing and Delivery Timeframes
  • Order Processing: We process orders daily. Our dedicated team works across All 7 days of the week to pack and ship your footwear items.
  • Delivery Timeline: Your order would be delivered within 2-7 days depending entirely on your location and city tier across India. Metro cities usually experience faster arrival times.
3. Shipping Methods Available
We partner with India's leading surface and air logistics couriers (such as Blue Dart, Delhivery, Xpressbees, and DTDC) to guarantee careful handling of your shipments. The ideal partner is auto-selected based on speed metrics for your pin code.
4. Tracking Information
Once your footwear order is packed and dispatched from our facility, you will receive an automated email and/or SMS notification containing a unique tracking ID and a direct lookup link. You can track your shipment live as it moves toward you.
5. Delivery Issues and Delays
While we strive for perfection, rare delays can occur due to festive holiday backlogs, regional restrictions, or adverse weather conditions. If your tracking status shows your package is stuck or if it hasn't arrived within 7 business days, please reach out immediately to Rupesh9946@gmail.com so our team can resolve it with the courier partner.
6. International Shipping
Currently, RKPS Agencies (Footwears) operates and delivers exclusively within geographical boundaries of India. We do not support international checkout or overseas shipping tracking lines at this moment.

5. Return and Refund Policy
At RKPS Agencies (Footwears), we take pride in the quality of our clogs, sliders, and everyday footwear. However, if a size does not fit right or you change your mind, we offer a transparent return process to keep your shopping completely stress-free.
1. Return Eligibility Criteria
To qualify for a return or an exchange, your footwear items must meet the following criteria:
  • The item must be completely unworn, unwashed, and in the exact same condition that you received it.
  • It must have all original product tags, branded box wrapping, and inner cardboard inserts intact.
  • Shoes or clogs tried on indoors must show no signs of scuffs, dirt, or creases on the outer soles.
2. Return Timeframe
You must request a return or exchange within 7 days from the exact date your package was marked delivered by our logistics partner. Requests received beyond this timeframe will unfortunately not be approved.
3. Damaged or Defective Product Handling
We maintain strict quality control checks, but if you receive a damaged, structurally defective, or completely incorrect size/product, please take a clear photograph of the item along with the shipping label and email it to us at Rupesh9946@gmail.com within 48 hours of unboxing. We will arrange a free, priority replacement package or process an immediate full refund at zero extra cost to you.
4. Non-Returnable Items
  • Products bought during clear clearance flash sales labeled "Non-Returnable" on the product page.
  • Items showing visible outdoor wear, foot impressions, or missing original brand packaging.
5. Exchange Options
If you love the design but need a different size or color variation, we provide seamless size exchanges. Once your returned item passes our physical inspection check at our warehouse, we will dispatch the requested exchange size to you for free.
6. Return Shipping Costs
  • For size exchanges or manufacturing defects, reverse pickup logistics will be handled completely free of charge by our courier team.
  • For general returns based on a change of mind, a nominal flat-rate return processing/reverse shipping fee may be deducted from your final refund value.
7. Refund Process and Timing
Once your returned footwear package is received at our facility and completes our strict inspection process, we will notify you via email regarding the approval or rejection of your claim.
  • Approved Claims: The refund will be initiated immediately.
  • Refund Processing Time: The credited funds will show up in your original bank account, UPI profile, or credit card statement within 5-7 business days, depending entirely on your banking provider's processing schedules.